Programme Overview

The Human Resources in Hospitality short course from the Swiss Alpine Center provides learners with the knowledge and practical skills needed to effectively manage one of the hospitality industry's most valuable assets—its people. The course explores the principles of human resource management within hotels, restaurants, resorts, and other hospitality businesses, focusing on recruiting, developing, motivating, and retaining high-performing employees. Students will also gain an understanding of workplace regulations, employment practices, and modern strategies for improving staff productivity, reducing employee turnover, and creating a positive service culture. By the end of the course, participants will be equipped to support organizational success through effective people management and exceptional customer service delivery.

Entry Requirements

Applicants from the English-speaking Caribbean are eligible to apply for undergraduate programmes at the Swiss Alpine Center if they meet the following requirements:
Academic Requirements
Applicants should have successfully completed secondary education and possess one of the following qualifications:
• Caribbean Secondary Education Certificate (CSEC®/CXC®) with five (5) or more subjects, including English Language, at Grades I–III (or Grades A–C under the revised grading system); or
• Five (5) GCE O'Level passes; or
• International Baccalaureate (IB) Diploma; or
• Any other secondary school qualification recognized as equivalent to a high school diploma with an overall academic achievement comparable to at least 60% of the secondary school exit grade.

English Language Requirement
Applicants who completed secondary education in an English-speaking Caribbean country, where English was the language of instruction, normally satisfy the English language requirement and are not required to submit an IELTS score. Applicants whose previous education was not conducted in English may be required to provide evidence of English proficiency, such as an IELTS score of 6.0 or an equivalent qualification.
Admissions Interview
All applicants are required to successfully complete an admissions interview with a senior member of the admissions team.

Required Supporting Documents
Applicants should submit:
• Completed application form
• Certified copies of secondary school certificate(s) and official transcripts
• Proof of English proficiency (if applicable)
• Two letters of recommendation from a teacher or employer
• Personal statement
• Curriculum vitae (where applicable)
• Copy of passport
• Four passport-sized photographs

Who is this course for?

This short course is ideal for individuals who want to develop practical human resource management skills specifically for the hospitality industry. It is suitable for:

Aspiring hospitality professionals seeking to build a career in hotel, restaurant, resort, or tourism management.
Current hospitality supervisors, team leaders, and managers who want to improve their people management and leadership skills.
Human resource personnel working in hospitality and tourism organizations.
Hotel and restaurant owners who are responsible for recruiting, training, motivating, and retaining employees.
Students pursuing hospitality, tourism, business, or human resource management who wish to strengthen their industry-specific knowledge.
Entrepreneurs planning to establish or manage hospitality businesses.
Career changers looking to enter the hospitality and tourism sector with a strong understanding of workforce management.
Anyone interested in learning best practices for employee recruitment, workplace compliance, staff development, performance management, and creating a productive, customer-focused workplace.

This course is particularly valuable for individuals who recognize that delivering exceptional guest experiences begins with building, leading, and retaining a motivated and high-performing hospitality workforce.

Career Opportunities